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Seamless exhibitor management is key to creating more successful and efficient event experiences. 

That’s why we have implemented a major upgrade to our platform that introduces an intuitive, user-friendly interface designed to streamline your exhibitor management process. These enhancements offer: 

• Simplified access to exhibitor accounts
• More control over managing, adding and editing exhibitor details
• Improved analytics

Read below for the full details.

What’s included

Exhibitor Accounts: Header and Footer

What is it?

The team has revamped the Exhibitor account page under the Management tab, making it more intuitive for the organizer to view exhibitor information in a more aligned and clearer way. 

The team has added Header and Footer to the page. The header section consists of the following sections:

• • Logo: Can be edited from the Registration Info Tab. If no logo is uploaded then it shows the first letter of the exhibitor name as the placeholder image
  • Exhibitor name: Can be edited from the Registration Info Tab
  • Exhibitor city and country: Can be edited from Registration Info Tab
  • Navigation menu with items: Analytics, Registration info, Security, Exhibitor settings, Sponsorship, Team members, Floor plan. If these settings are disabled for the exhibitor at the Exhibitor or category level, these tabs under the navigation menu are still visible with no details. But if these settings are turned off from Global or Local Management then these tabs will not be visible on the navigation menu
  • Back to exhibitor list button: Redirects the organiser to the exhibitor list page
  • Customer service“ button: Redirects the organiser to the frontend profile of the exhibitor

•  Action dropdown menu: Functionality of the menu item under Action button remains the same, the team has clubbed all the action button under one tab for a more aesthetic look on the edit exhibitor page

Footer of the page consists of Save and Cancel button. If the organizer leaves the page without saving the changes made the system pops up a warning message that the changes are not saved

What are the benefits?

• Provides the Exhibitor edit page with a more aesthetic and synchronized appearance.

Exhibitor Accounts: Registration Info

What is it?

The team has revamped the Exhibitor account page under the Management tab, making it more intuitive for the organizer to view the registration information in a more aligned and clearer way. 

A new tab Reg info is added on the Exhibitor edit page that list all the fields added to the exhibitor registration pipeline.

Apart from this it has the following other features

1. Depending on how many tabs were added (and enabled) in the Registration pipeline the same number of tabs will be visible on exhibitor edit page
2. Ability to pick Registration form language (Multilanguage) by choosing from the drop-down setting. By default the language in the manager panel will be selected
3. The layout of the reg info will depend upon the grid type used in the exhibitor reg pipeline
4. Can upload/replace logo from the exhibitor edit page

What are the benefits?

• Ease in adding stand details for the exhibitor profile making for a clearer and more synchronized view

Exhibitor Accounts: Security page

What is it?

The team has revamped the Exhibitor account page under Management tab, making it more intuitive for the organizer to view the exhibitor information in a more aligned and clearer way. 

The Security tab consists of Exhibitor Password Change and Login Information of the exhibitor.

Exhibitor Password: allows organizer to change and send the new password to the exhibitor by clicking on send to exhibitor email. The organizer can click on the Save button if he wants to create and save the password without intending to send the email to the exhibitor. 

Organizer is able to send the password even if OTP authentication is enabled

If the password created doesn’t meet the requirement the system shows an error

Login Information: This section consists of a table that captures the login information for the exhibitor showing the Date and Time of login along with the IP address and Device version of the app or browser. It also captures the source of logins like Customer Service or Exhibitor Login

Login actions done via the integrations – SAML 2.0 Login Authorization, Reach5 and IRIS – are also counted.

What are the benefits?

• Provides the Exhibitor edit page with a more aesthetic and synchronized appearance.

Exhibitor Accounts: Settings page

What is it?

The team has revamped the Exhibitor account page under the Management tab. All the exhibitor-level settings options have been moved to the Exhibitor Settings tabs making it easier to enable or disable any settings.

Few of the existing exhibitor level settings have been renamed like Do not Allow Team Member is now Allow Team Member, similarly other settings are being renamed too.

Two new tabs, Video and Download Leads added to the settings block, where download leads define whether the exhibitor and their team members can download leads. 

Settings that are applied at the global exhibitor level, with no control at the category level but with control at the individual exhibitor level. When the global setting is OFF, this option will be hidden on the Exhibitor page.

Organiser has the option to set all the exhibitor setting based on the exhibitor category selected by clicking on Reset All to Category, if no custom changes are applied at the exhibitor level

The main container tab is divided into Online Presence and Networking like we have it under Exhibitor Category (/admin/registration/e-categories) and can be set similarly as we do it at category level

What are the benefits?

Provides the Exhibitor edit page with a more aesthetic and synchronized appearance.

Exhibitor Accounts: Sponsorship page

What is it?

The team has revamped the Exhibitor account page under Management tab, making it more intuitive for the organizer to enable the sponsorship opportunities for the exhibitor profile. Note: This page is empty if Sponsorship is disabled for the exhibitor.

This page is divided into two sections:

 (i) Banner: We can upload banners like previously on all pages. The banner card has a toggle that turns the banner on and off to manage its visibility. Hovering the cursor on the image placeholder allows the organizer to upload the image for all devices. Once the banner is uploaded, organizer gets the option to either replace or delete the banner. Also, system displays a green checkbox if the image is uploaded correctly and a warning icon if a certain image is not uploaded when the banner is enabled.

 (ii) Sponsor video for online room entrance: Likewise, organizers can upload videos for online room entrances. The system also lists the supported formats for video uploads.

What are the benefits?

• Ease in enabling sponsorship opportunities for the exhibitor profile on Sponsor Page

Exhibitor Accounts: Team Member page

What is it?

The team has revamped the Exhibitor account page under the Management tab, making it more intuitive for the organizer to add and manage team member details.

All team member data will now be visible under the team member tab on the exhibitor edit page. The organizer can add, edit, delete and view profile of the team member from this section.

To manage the number of team members allowed, the organizer can click on “Exhibitor Setting/Team Member,” which will redirect them to the Exhibitor Setting tab. From there, they can edit the allowed team member limit.

The Action tab allows the organiser to Edit, Delete, Print Badge and View Profile for that member.

If no team members are added or allowed to be added, this section will be blank. All team members in the table are listed in ascending alphabetical order (A-z).  TM search is possible by: name, surname, email or job title.  

The team member adding form includes not only the 6 default fields but also all fields from the visitor registration form with the “Use for team member creation” parameter checked.

Contact Person section allows the organiser to add the details of the contact person for account and invoicing purposes.

What are the benefits?

• Ease in adding and managing TM details

Exhibitor Accounts: Floor Plan page

What is it?

The team has revamped the Exhibitor account page under the Management tab, making it more intuitive for the organizer to enable and add stand details for the exhibitor. A new tab Floor Plan is added on the Exhibitor Edit page  Note: This page is empty if Floor Plan is not enabled under Management Floor Plan.

Organizers have the ability to perform the below tasks:

1. Search Hall from the Hall tab drop-down menu and switch between different halls created on the floor plan
2. Can search Stand via using stand name
3. Can Add/Delete the stand for the exhibitor from the Stand search tab
4. The added stand is shown on the stand block on the right side of the screen
5. The selected stand gets highlighted on the floor plan image
6. Can select stand directly from the hall image and once added it is shown under the stand column on right hand side of the screen
7. Can choose to show a stand on the Floor plan from the Stands Column.
8. If a stand is deleted, it disappears from the list, and the Exhibitor is no longer related to the deleted stand.

What are the benefits?

• Ease in adding stand details for the exhibitor profile making it a clearer and more synchronized view

Exhibitor Accounts: Analytics page

What is it?

A new tab Analytics has been added to the exhibitor edit page, which gives detailed analytics of that very exhibitor and its team members.

General Graph Description

1. If the exhibitor is deleted from the event his stats are not included in measuring an average value per exhibitor 
2. There are no time limitations/filters by dates, the graph shows the time period since when the exhibitor was added
3. If any object (like chat or product) is deleted, all stats about this object are deleted also in analytics.
4. When a user unfavorites an exhibitor, the favorite should be deducted from their count in our graph.

The Analytics page shows stats for the following actions

• Leads
• Profile Stats
• Incoming Meeting SOurce
• Meeting Request
• Products
• Top Performers
• Lead Capture
• Chats

Leads

1. Shows the total leads generated by this exhibitor, split into Offline and Online leads. Also shows correlated values in average per Exhibitor
2. It also shows the lead generation sources
3. Lead generation sources show the unique actions were done by users
4. The system displays the average number of leads per exhibitor for the event, allowing admins to compare an individual exhibitor’s lead count with the event average.
5. Exhibitor leads come from actions taken on their profile as well as from their team members’ activities.

Profile Stats

1. The system accurately displays the date an exhibitor was first added to the platform.
2. The system calculates and displays the number of matches found by the Matching Mechanism 
3. Potential matches include both visitors and other exhibitors 
4. The category is displayed with a standard icon and a system-assigned random color.
5. There is a quick redirect functionality to the Settings tab for changing the category

Incoming Meeting Source

• The system displays the sources of incoming meetings for the current exhibitor same as Meetings tabs on Analytics page

1. If no meetings have originated from a particular source, that source is not displayed in the list.
2. The system allows sorting by “All,” “Web platform,” and “Mobile app”
3. On hover, a tooltip displays the detailed data related to the source, such as the number of meetings generated from that source.
4. Meetings of an exhibitor also include those of their team members.

Meeting request

1. The system shows the aggregate and displays the total number of meeting requests associated with the exhibitor and all their team members.
2. The graph shows the progression of total meeting requests over time for the exhibitor, capturing the dynamic nature of meeting requests.
3. It includes both regular and table meeting stats
4. When the autoconfirm setting is applied, pending meetings is excluded from the total counts and graphical representation

Products

1. The system displays the number of active products with the set limit for the exhibitor.
2. Display how many times products have been favorited and viewed, ensuring only unique actions
3. Displays 2 Most Popular Products based on number of times the product is favorited
4. If products have an equal number of favorites, the product that reached the top first will be listed. 

Top Performer

1. Display the top four performers among the exhibitor’s team members based on the sum of all recorded interactions.
2. Display the average number of actions performed by all team members of the exhibitor at the event, providing insights into the exhibitor’s overall engagement level.

Lead Capture

1. The system displays the categories chosen during lead scanning
2. Display the rating (number of stars) assigned during lead scanning in the app
3. Show the type of lead captured during scanning
4. Include a correlated average value per exhibitor at the event for both the number of scans and the types of leads captured 
5. If Lead Capture is disabled, the entire section displaying scan statistics is hidden

Chats

1. This section displays the total number of chats for that very exhibitor
2. Also, displays the total number of messages and the average number of messages per chat
3. Shows correlated average values per all Exhibitors at this event.
4. Hovering the cursor over the bar graph shows the number of chats initiated on that day, week or month. 

Event Activity

1. Shows dynamic of Activity and Popularity score over time for the exhibitor and its team members.
2. This graph is not shown in 2 cases – all values in admin/interaction scores (Activity and Popularity score) are 0, or Leaderboard module is turned off from module management

Content

1. Shows top Exhibitor News (views), Exhibitor Events (booked) or Downloaded Content for the Exhibitor ranked by the values.  
2. It shows the top 3 content for the exhibitor, organizer can click on show more to see the top 6 popular content

What are the benefits?

• Ease in enabling sponsorship opportunities for the exhibitor profile on Sponsor Page

Leader Dashboard

What is it?

We have revamped the Leader Dashboard on the front end to improve the readability of leads and data for our end users.

The key difference is we show checkmark for one-time actions and numbers for repeated actions. It also shows average values per Exhibitor on this event. Added the drop-down to show Types and Interaction data

Dashboard related to sponsor stats (such as Sponsors pop-up interactions, Banner statistics etc), is displayed if the exhibitor is also a sponsor

Exhibitor has an option to select a company or a member separately for the table in the “Interactions” tab.

For each column, the total number of user interactions is aggregated, and the cumulative total is displayed in the “Total” fields above the board.

Tooltips appear every time we hover over the number of actions or checkmarks. 

For featured product interaction, often, team members are associated with the sponsor’s products. If a user interacts with those products, any actions involving the team member should be counted as interaction stats for the sponsor.

What are the benefits?

• Enhance the readability of leads and data for the end users.

We have introduced a series of new features to make your event free from any offensive content.

Organizers now have the ability to set up pre-defined guidelines and content submission requirements for Exhibitor Events.

Users can flag any inappropriate content and such exhibitor events can be reviewed by the organizer, who can reject them for security concerns.

The exhibitor is notified of their event’s rejection along with the reason for the same.

This ensures policy compliance and content governance, making the show more transparent and secure.

Note: Exhibitor Events rejected for security concern cannot be appealed – this differs from those that are rejected for technical reasons or improper documentation.

Read below for the full details.

What’s included

1. New status for Exhibitor events – Rejected for Security concern

What is it?

A new status Rejected for Security Reasons has been added to the Exhibitor Event Status list. 

The “Rejected for Security Concern” status duplicates the “Rejected” status, but exhibitors cannot resubmit changes to it. Therefore, this status cannot be changed and is final.

When marking an exhibitor event as rejected for security reasons, the organizer can also select the reason for rejection from a predefined list. This reason for rejection will be visible to the exhibitor on the front end of the event card.

Additionally, a new column Reported is added on the/admin/events page on the admin panel, which shows the count of users who have flagged rejection of the exhibitor events and when the organizer clicks on this number a details report gets opened.

Lastly, Exhibitors receive notifications informing them of the change in status to “Rejected for Security Concern.”

What are the benefits?

This will help organiser to report any inappropriate content added by exhibitor via exhibitor events

2. Users report offensive content in Exhibitor events

What is it?

A new setting added to Session Config tab that enables end-user reporting of offensive content added via Exhibitor Events

Allow Report Offensive Content – toggle determines whether users have the option to report offensive content directly on the front end for Exhibitor Events.

Predefined reasons settings: Allow Organizers to create, modify, or remove a list of preset reasons for marking an event as offensive content

Ask for Policy compliance: Organiser can add a compliance policy that exhibitor should agree to while submitting their event to the platform

Content Submission Policy: It opens a text box where the organiser can add the compliance policy for exhibitor events

Allow Exhibitors to see reports – If the toggle is enabled it allows Exhibitors to access the count of users who have reported their event. They get notified and can view the detailed report, 

Default State: Off

What are the benefits?

Enables ability for the user also to report any offensive content added by exhibitors via exhibitor events

3. Users report offensive content in Exhibitor events: Email Template

What is it?

Email Template -> A new template is added to Session >> Email Template

It notifies the organizer when the user reports any event. 

This email template flies in every 15 minutes showing the details of all the users who have reported the event in those 15 minutes. If no report is submitted within 15 minutes, no email flies.

Flow of reviewing Report

When the organizer clicks on the link added to the email the organiser is prompted to log in to the admin panel and then redirected to the exhibitor event and a report detail pops up. The reported data can be downloaded in the xls file.

The report contains the following fields: Name, Job Title, Company Name, Reason for Report and Timestamp.

Once the organizer marks any event as Rejected for Security Concern, he can also enable a checkbox that will notify all the users who have reported the event about its rejection and can also mention the reason for rejection which will be visible to the exhibitor on My Event Page.

What are the benefits?

A detailed report is available on the Admin Panel, showing the details of users who have reported the event.

4. Improved Sessions report with security concern info

What is it?

Enhancement made to the Session export report where we have added 2 additional columns.

1. Exhibitor event status – shows the status of the exhibitor event including new one Rejected for security concern
2. Offensive content reports – This column will quantify the number of times a session has been reported for offensive content by users.

What are the benefits?

The Session Export report provides organizers with more comprehensive data on Exhibitor Events Status and the time the content is reported as offensive

A seamless event check-in reduces complications for organizers and provides a more streamlined experience for attendees.

That’s why we have implemented a series of updates to our Check-In App to make it more user-friendly and intuitive.

These upgrades include:

• Simplified navigation for intuitive session check-ins
• Smart scanning functionality
• Design improvements for a better visual experience
• Updated app icon and enhanced interface

Read below for the full details.

What’s included

Simplified Navigation 🎯

New settings screen: This streamlined screen allows you to easily manage your check-in options. Choose your check-in zone (halls, stands, or custom areas) and select your desired action (check-in, check-out, or session check-in).

Intuitive session check-in: For session check-in, a new selector displays only the sessions or events relevant to your chosen location. Simply pick the session you want to attend.

Enhanced Scanning 🤳

Improved accuracy: The app’s scanning logic has been refined to ensure precise data capture.

Clearer feedback: You’ll receive confirmation messages directly on the app, including a helpful notification if you’ve already scanned in for the same location that day.

Streamlined workflow: A one-second delay between scans prevents accidental duplicates and keeps the process moving smoothly.

Visually Appealing Design 📲

Fresh app icon: We’ve updated the app’s icon for a more modern look.

Enhanced interface: Enjoy a redesigned success/error screen and check-in list, making it easier to navigate and understand the information displayed.

What else is NEW?

Viewing Daily Schedule on Meeting Creation Page

What is it?

Tooltips added to the meeting creation page for user to view the reason why a time slot is unavailable in the time cell on the meeting creation page. The user can hover their cursor on the Not Available slot in the time cell to know the reason for the unavailability of the slot. Below are the reason for unavailability of the slots

1. Location is not available.
2. The organizer did not include the slot in the available dates and times.
3. Other party is not available at this time
4. User/TM already have a meeting booked at this time.
5. User/TM is part of a session/ event at this time.
6. User/TM has already booked a session/eh event at this time.
7. User/TM has a blocked time
8. Part of the selected time is unavailable for the meeting
9. If User/TM has an optional activity booked at this time a dot appears on the time slot as soon as the user select the time slot

What are the benefits?

• This enhancement also informs the user about the reason for the unavailability of any time slot while scheduling a meeting.

Option to record timestamp for a specific field in the registration form

What is it?

A new attribute is added to the registration pipeline field which when enabled records the timestamp when the data is inputted for that field by the user

Points to be Noted

• When the timestamp recording feature is activated for a field, the export report will include the corresponding timestamp for that field. The column name for the timestamp will be generated as “Timestamp” plus the name of the field for which the timestamp is enabled.
• The timestamp is captured in the format dd-mm-yy hh:mm:ss and reflects the local time zone of the event.
• When data is received through the registration form, the system captures the latest timestamp before the registration is completed.

What are the benefits?

• This improvement allows organiser to record timestamps for data entered into specific fields on the registration form.

Add the timestamp of account activation in the Visitor exports

What is it?

Two new columns are included in the visitor export file that records the timestamp when the user has activated his profile. The account activation can be through activation link or by API call

The format in which the date and timestamp is available is dd-mm-yy & hh:mm:ss and reflects the local time zone of the event.

What are the benefits?

• Including this new field in the visitor export file provides organizers with details on when a user has activated their profile.