Technical Support Specialist (German-Speaking, SaaS)

Technical Support Specialist (German-Speaking, SaaS)

Are you a friendly and customer-centric professional with a knack for technology and events? If you are, we have an exciting opportunity for you! ExpoPlatform is on the lookout for a Technical Support Specialist ( SAAS )  to join our dynamic team.

Who We Are

At ExpoPlatform, we power events and 365 community platforms with the latest in AI technology. As a market leader trusted by the world’s top conference and exhibition organizers, we have a decade of success and a team of over a hundred dedicated professionals.

Your Impact

Join us on a journey of growth and innovation, and help us shape the future of events. ExpoPlatform’s technology is the complete solution for Networking, Matchmaking, and Event Management. Our suite of event organizer tools includes registration, attendee management, website creation, session management, and more. We also offer attendees a social media-style networking experience and video calls within online rooms and mobile apps.

Your Role

As a Technical Support Specialist ( SAAS ), you will work with customers globally to set up customized online events and community platforms tailored to their unique needs.

Your responsibilities will include:

• Understanding, documenting, and communicating customer business requirements internally.

• Conducting platform training for customer team members.

• Managing project timelines.

• Ensuring customers have a positive experience and achieve their goals and KPIs.

• Providing real-time support during event days.

• Contributing to help articles, product documentation, and user guides.

• You won’t be responsible for selling to clients.

What We Expect From You

We’re looking for a candidate with:

• Experience in Customer Success, Customer Support, Account Management, or a similar role, preferably with a SaaS product.

• Fluent communication skills in German (Native or C2) and Advanced English are a must. Proficiency in other European languages is also a plus.

• Bachelor’s degree, diploma, or certification in any field.

• Technical background and an ability to understand and communicate customer requirements to the technical team.

• Strong customer service and interpersonal skills.

• The ability to remain calm under pressure, especially during real-time, live event issues.

• Project management and organizational skills.

• Detail-oriented and highly organized.

• A collaborative and team-oriented approach.

• Availability for occasional travel to client sites/events, including overnight stays.

• Proficiency with technology, including Excel, PowerPoint, G-Suite, and experience with Jira is a plus.

• Comfort working in a fast-paced startup environment.

• A basic understanding of programming languages like PHP, Java, C#, HTML, etc., is advantageous.

What We Offer

• Fast professional growth with an international team of professionals.

• An exciting role in a rapidly changing industry.

• Financial stability and competitive compensation.

• Remote work.

• Monday to Friday, with 8-hour workdays and some flexibility. Occasional weekend work or travel may be required.

• Budget for education and self-improvement.

• Onboarding and Learning.

• Full- time long term freelance contract.

After a week or two of onboarding in Berlin, you will have the flexibility to work from home, always ensuring you’re available when our clients need support during their events. You will receive extensive product training, gain insights into the events industry, and develop project management skills. Our teams work collaboratively, and you will be part of multiple teams simultaneously.

How We Work

We embrace remote work, using platforms like Discord for communication. While you’ll communicate with clients and partners in German, our internal language is English. We place a high value on self-organization, especially in a remote work environment.

The Opportunity

The digital transformation of events is in full swing, and ExpoPlatform is at the forefront. Joining our team means:

• Building expertise and leaving your mark in a growing field.

• Engaging with the exciting world of events and technology.

• Exploring one of the most vibrant event markets in the world, with opportunities for international work.

• Reporting to the director for the German language market in Europe based in Berlin.

• Participating in numerous teams to maximize your impact.

• Events are where people meet people, and that’s something special.