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Sep-Oct product updates – Revamped Email Marketing Campaign template
Email Marketing
October 20, 2023

Sep Oct product updates

We are pleased to announce a significant upgrade that will make creating and sending event email smarter and smoother than before.

Our revamped Email Marketing campaign template introduces a host of customisations along with enhanced functionality to make your marketing emails more feature-rich, detailed and hyper-targeted.

Here are the details:

1. Incoming meeting and message variable added for campaign email template

What is it?

In the Admin Panel under Campaign new variable is added Incoming Meeting and Messages.

Incoming Meeting: The variable displays the count of incoming meetings for that very user, In case there are no incoming meetings it shows No Incoming Meeting to that user. When the user clicks on incoming meetings he is redirected to My Meetings >> Incoming meeting tan on frontend

Meetings and message variable

Incoming Message: The variable displays the count of messages received but not replied, by default it shows 4 incoming messages, when user clicks on any of the incoming messages he is directed to the Message tab on frontend

Meetings and message variable

What are the benefits?

  • Facilitates organiser to increase interaction 
  • User get informed about their upcoming meetings and messages even if they are not logged in to the event

2. Enhancement to the campaign module

What is it?

A few basic enhancements done to the Campaign Module in the admin panel

We have made a few basic enhancements to the Campaign Module in the admin panel to make it user-friendly

Enhancement to the campaign module

  1. Redesigned filters on the Add Campaign Page
  2. Added new button Return to Campaign
  3. Renamed Settings Date and Time to Sending Date & Sending Time 
  4. Added a Stats tab on the Edit Campaign List Page to view for that set of email send
  5. Removed the “Reset” button if no filter is applied

What are the benefits?

  • Improve ease-of-function and visibility
  • Improved UI/UX

3. New variables added for the Email Campaign template

What is it?

The Campaign Email Template includes variables that display the general stats about exhibitors, products, meetings and meeting requests, views, and chats when added to the email template.

New variable added to email campaign

Points to be Noted

  • The information for these variables are taken from Analytics/General/Dashboard
  • Number of Products variable displays only active products
  • Number of Exhibitor variable displays only active exhibitor and not those exhibitors who are pending activation
  • Number of Meeting variable displays the count of confirmed meetings for the specific user
  • Number of meeting requests variable displays the count of all meetings(pending, confirmed and cancelled) for the entire show

Number of chat variable displays the count of chats specific to that user

New variable added to email campaign

What are the benefits?

Organisers can now incorporate these variables in their marketing emails to encourage more participation/interaction at the event.

4. Enhancement to the existing recommended variable for the Email Campaign template

What is it?

We have made a few improvements to the recommended variable. When adding the recommended variable to the email template, keep the following points in mind:

Enhancement to recommended variable

  1. Now these variables added are in the new UI on the email except for the participant variable (WIP)
  2. If the user clicks on the Meeting, Message and Favourite buttons for the recommended object in the email, that particular action is performed and the user gets redirected to the relevant page on the front end.
  3. Based on the restrictions/settings applied to the recommended object (products, exhibitors and visitor) profile, the interaction buttons will function accordingly for them

Enhancement to recommended variable

What are the benefits?

 Improves ease-of-function and visibility of the objects in the email

What else is NEW?

✔️ Enhancement in push notifications 

What is it?

We have extended the option of adding advanced conditions and filters to whom the push notifications can be sent.

  1. Event admin can use Advanced filter conditions  and profile attributes to send out the notification
  2. They can also send notifications including specific sessions and exhibitor events already added to the event
  3. Additionally, they can add or send notifications based on session Tracks, Tags and Type
  4. The Admin notifications include the option to send notifications to users who have specific sessions or exhibitor events in their schedules

Enhancement in push notifications

What are the benefits?

  •  More advanced and customised filter options available to send notification
  • Option to include specific session and exhibitor events in the notification

✔️ Multi-space Matchmaking

What is it?

Multi-space matchmaking provides customisations to the matchmaking calculation logic and uses additional input data that represent spaces and category filters to produce more accurate results

 To enable Multi Space Matchmaking: Go to Admin Panel → Networking → Matchmaking → Enable Toggle Multi-Space Matchmaking

Multi-space matchmaking

Multi Space MM includes spaces/category filters for our matchmaking algorithm. Space is a group of categories that you can set as a category filter. 

For example, Grape Variety, Price Range and Country, Region & Appellation are space i.e category filter whereas Tokay, Muscat and Pinot Noir are the categories under Grape Variety space.

Multi-space matchmaking

What are the benefits?

More accurate results for matchmade profiles based on custom category filters

✔️ Two check-in reports – unique check-in per event and per day

What is it?

Check-In Report can be exported either as a Unique Check-In for the Event or a Unique Check-In per date

Two check-in

  • Unique Check-In per Event: This report contains the scanned badge details of the user for the event dates only, which means the event dates added on the page admin/general/edit
  • Unique Check-In per Date: This report records the details of all the scans for all dates of the event (including pre and post-event dates ). This report does not contain a Unique scan column; instead, it records the first check-in of that date and any subsequent check-ins for that user as Duplicate Check-in.

Two check-in

What are the benefits?

  • More comprehensive report

✔️ Schedule overview in app

What is it?

We’ve now introduced the new Schedule page on the mobile application as well. It is similar to what we already have on the web. The updated schedule container page will consist of the below features

    • Filters: This includes both Diary and optional activities
    • Three-dots(top right): Allow the user to download his schedule or sync with an external calendar

Schedule overview in app

  • Date picker: It will show all the event dates set in the Admin panel at /admin/general/edit + the dates outside the event schedule where the current user has events scheduled. A date that has an event schedule will be indicated with the dot
  • Activities type selection: All the schedule items would be grouped into a single column with the ability to filter by All, Diary or Optional items for each date
      1. No diary events will overlap with each other
      2. The height of the event card will depend on the duration of the event
  • Schedule calendar view: The user can switch between list and calendar view by clicking on (=) symbol on top right

What are the benefits?

  • Advanced view for My Schedule page
  • Better UI/UX
August product updates – Your new intuitive Event Website Builder
Event Website
August 31, 2023


All-new Event Website Builder

The success of an event starts long before the doors open.

You need to create a buzz, engage your audience and drive more signups to your show.

Our all-new Event Website Builder helps you do this – and a lot more.

No coding, no complications. Just a lot of power-packed features to help you create customised experiences that speak to your audience.

We have launched the first phase of the builder and the full release is expected by the year-end. Here is the product roadmap 👇

Product roadmap

Below are the settings or features that have already been released and are available for the organiser to use.

You will learn more about the new website builder module and how to use all the features added under this module.

Before we get started, you need to enable the New Website Builder Module:

Admin Panel → Event SetUp → General → Settings →Enable New Website Builder

Event website builder

To Create a Website using New Website Builder navigate to:

Event Setup → Website Builder → Create New Website → Give Name/Title to your website → Click on Edit Website button to start building the website.

Builder 1

Once you Click on Edit Website, the below page opens 👇

New Website Builder

1. Add Block: This setting allows the organiser to add different types of blocks they want to use while building their website. Select the block you wish to use and then click on Add the Block button.

Each block and its sub-block can be customised individually. Click on the settings icon to manage the settings for the entire block.

Website builder

2. Page: This block allows the user to create/build site pages for their website and similarly they can use any block to build the site pages.

To add a site page Click on Page → Add Page → Add the Title and Slug for the page→ Click Save.

New website builder

3. Preview Website on Various Devices: This enables the organiser to see how their website appears on multiple devices such as desktop, tablet, and mobile.

4. Gallery: This button gives users comfortable access to all files that will be used in the website creation process.

Organisers can upload all the images, videos and files to the Gallery that they want to use while building their website. Organisers can create various folders and upload multiple files/images at one go.

New website builder

5. Full Screen: After clicking on this button left side and upper menu will disappear to make all information on the screen bigger.

6. Site History: The new Website builder also records all the changes done by the event admin or super admin along with the date and time stamp. Organiser also has the option of restoring the previously edited version.

Website builder

7. Global Settings: This setting enables the organiser to configure text style, branding colour, button colour and SEOs globally for the entire website.

New website builder

Text Style: The new website builder allows the organiser to define the font style and font weight for the main heading, subheadings and body of the block for the entire website This eliminates the need to make changes separately for each block.

Organisers can also upload the font as per their branding requirements.

Colour Style: From global settings, organisers can also control and set the brand colours for their website. They can set primary and secondary colours for their website, text colours, status/button colours, borders/backgrounds etc.

Buttons: Organisers can customise the font, colour and style of the button added to the website. To manage the settings for the Primary and Secondary buttons, click Show Settings to adjust the background colour, text font and colour, width of the bottom etc

SEO: Organisers can manage the SEO for their website from this setting. This helps in optimising a website to improve its visibility in search engine results pages.

You can also select the page for which to set the SEOs – add Title Tag, Keywords, Description and Meta Tag.

8. Header: Organisers can manage the header of the website by clicking on the setting icon on the header block and manage the Style, Logo, Link, Color and Button for the Header.

New website builder

a. Style: Select how you want the header to look. Sse the header and the top navigation in 2 separate bars or all details in one bar.

b. Logo: Organiser can add Logo, Title and Sub Title to the header to represent the brand effectively as shown in the image below.

c. Links: The organiser has control over the top navigation bar and can choose which pages to add/link to it. Subpages can also be linked or added.

d. Colours: Manage/set the colours for the header menu. Set the colours for header background, Link/Menu, Sub Menu and search bar.

e. Buttons: The buttons in the header can be managed and customised by the organiser. They can enable or disable the button, change the background/text colour for each button, and add a link to the button.

9. Footer: Like the header, the footer can also be customised by the organiser as per the event requirement. The organiser can choose what content to display as a footer on the event website, add links, and manage/customise the footer’s colours and buttons.

New website builder

SUMMARY of the key advantages of the new Website Builder:

  1. Detailed customisation options: The new builder allows in-depth customisation of your website – each block and sub-block added can be customised individually from settings.
  2. Dynamic changes: Any change made on the website or in the settings is instantly reflected in the block preview, making it easier to comprehend the edits.     
  3. Manage branding and style preferences: Set your text style, branding colour, button colours and more for the entire website through the global settings options.
  4. View site history: All changes made on the website by the event admin are visible along with the date and time stamp. You can also restore a previously edited version.

 ⚠️ Points to be noted:

  • If New Website Builder is not enabled the event website will get created in the old website builder by default.
  • If New Website Builder is enabled, the already existing website created on old website will no longer work on frontend
  • If an organiser moves from the old website builder to the new website builder, they must rebuild their event from the ground up because there is no data transition from the old to the new module.

What else is NEW?

1. Native integration with ExpoFP Floorplan

ExpoPlatform now has native integration with ExpoFP’s Floorplan – making it easier for organisers to implement interactive floorplans at their shows. Earlier, only the dynamic linking option was available.

Admin Panel Settings

To enable the integration go to Event Setup Settings Enable toggle for ExpoFP integration AddEvent Id and Event Name.

Once the floor plan is created on ExpoFP it will be auto-synced/updated on the ExpoPlatform Floor Plan page (/newfront/floorplan)

Native integration with ExpoFP Floorplan

2. Custom Listing  

➡️ What is it?

A new functionality wherein the organizer can choose to display the exhibitor and visitor data in tabular format on frontend on the marketplace page and delegate page respectively.

Admin Panel Setting: Enable toggle Custom listing for exhibitor and visitors from Additional Settings page Exhibitor and Visitor respectively.

The table includes all the fields added to the registration pipeline except About Company and About Me, the organizer can select and rearrange the fields that he wishes to include in the tabular view. 

Default State: Off.

Default fields for exhibitor that can’t be removed: Logo, Company Name,  Interaction buttons.

Default field for visitor that can’t be removed: Name, Photo, Interaction buttons.

End users can also sort the data from A-Z and vice versa for Name, City and Country

Custom listing

➡️ What are the benefits?

  • Customised view for Exhibitor and Visitor Data on frontend
  • Option to select &  display the required information on the exhibitor/visitor Listing page

Custom listing

3. Use Favourite Dashboard

➡️ What is it?

In Admin panel, there is a new tab added for event admin to have a list of all the users who have been favouriting the profiles of other users along with the meeting details amongst them.

If the user profile has been favourited by using the option Copy link to applied filters shared by the event admins, then it will record the details of the event admin who has shared the link in the favourite Dashboard table.

This setting is available under Networking & Matchmaking User Favourite Dashboard.

User favorite dashboard 1

Points to be Noted

  1. If the user restored their favourite action on the front end, the record will not be removed from the table. 
  2. Favourite and unfavorite actions will instead be recorded in Notes
  3. In the favourites export file (/admin/data), a new column “Admin” is created. This column shows the admin’s name from the “Admin” column of the “Favourites Dashboard” table. 
  4. The display filter settings are not applicable to the event admins and they will be able to view all data without any restrictions.

➡️ What are the benefits?

Detailed information on admin panel about the end users’ favourite actions

User favorite dashboard

4. Option to block time at individual user level

➡️ What is it?

Users can now the block time slot in their schedule for which they are unavailable for the meeting from their profile on the front end.

So when other users are trying to book a meeting with this user then the blocked time slots will appear blocked/unavailable to schedule a meeting 

Under My Profile → Networking → My Schedule → Add Block Time button, allows the user to block certain times for the day when they are not available for the meeting.

On Admin Panel Blocked Time Settings has been removed for both Online and Offline Meetings

User blocked time

➡️ What are the benefits?

  • User has better control to select the time slots he is available for the meeting
  • User can block time when he is not available for meetings

User blocked time

5. Exhibitor to manage Block Time for team members

➡️ What is it?

Exhibitors can block time for their team members while they are unavailable for the meetings.

When other users are trying to book a meeting with the team members then the blocked time slots will appear blocked/unavailable to schedule a meeting.

Under My Profile → Networking → Team Schedule → Add Block Time button, allows the exhibitor to block certain times for the day when their team members are not available for the meeting.

Team members can make any changes to the blocked time or deletes it from his profile, this is done only for his profile and will not affect to other users.

Admin Panel Setting: Enable toggle Allow exhibitor company to manage blocked time of team members from Registration >> Exhibitor >> Additional Settings

Default State: OFF

Exhibitor Block time

Exhibitor Block Time

➡️ What are the benefits?

  • Exhibitor can block time when their Team Members are not available for meetings
  • Better control to exhibitors to manage Team Schedule

Exhibitor Block time

6. Enhanced UI/UX for My Schedule Page

➡️ What is it?

New My Schedule Page will have the following changes

  1. Sync To Calendar, Download Schedule and Add Blocked Time has been pushed to the top as the heading of the page
  2. Removed “All“, “Meetings“, “Sessions“, etc. tabs from the schedule page and instead we have introduced Filters option to help the user to filter out their scheduled activities for the selected date
  3. Filters: This tab consists of further 2 options Activities and Activity Keys
    1. Activities: It tab further consists of daily and optional activities(can be renamed from Event Setup >> Settings)
      1. Daily Activities includes which blocks the slot for the user like confirmed meeting, sessions and Exhibitor events where user is a Speaker or Moderator or Exhibitor events that blocks his time slots.
      2. Optional Activities includes Pending or Incoming Meeting or any engagement that doesn’t block the user’s time slot

Activity Key: It consists of all the activities the user is involved in for the specified date like Incoming Meetings, Confirmed Meetings, Sessions Member Speaker/Moderator, Events Member Speaker/Moderator etc

Enhanced UI UX for My Schedule

➡️ What are the benefits?

Improved and better UI/UX for the end users

Enhanced UI UX for My Schedule

July product updates – enable your exhibitors to define team member interactions
July 31, 2023

Enable exhibitors to define team member interactions

Exhibitor confidence is tied to show value. This often means providing them with the flexibility and control for a superior and satisfying event experience.

That’s why we have released another feature to empower your exhibitors – the ability to define team member interactions.

With this update, exhibitors can decide which team members can receive meetings or message requests at the event. 

Define team member interactions 1

Here’s an overview:

👉 This feature is enabled by turning on Allow exhibitors to manage connection settings of team members or Allow parent exhibitors to manage connection settings of child’s team members

👉 Exhibitors can disable their team members’ ability to hold meetings or get/send chat requests through the connection settings – the same gets notified to those members.

👉 Result: The added controls for meetings and messages help in significant time savings over scheduled customisation.

Define team member interactions 2

NOTE: changing the setting for team members won’t affect existing confirmed meetings and chats.

What else is NEW?

1. More visibility for sponsors with a separate section on the marketplace page

➡️ What is it?

Sponsor listings have now been moved to a separate section on the marketplace page, giving sponsored exhibitors more visibility on the page.

More visibility to sponsors

Points to be Noted for both Exhibitor and Product 

  1. No interaction buttons for the sponsor’s cards.
  2. The elements on the sponsor card: Logo, Name, Location (country + city)Picture and the name of the sponsor is be clickable
  3. The sponsors’ cards will be in card view only by default.
  4. There will be a scrollbar to view all sponsors if we have more than 6 sponsors added
  5. Pagination will affect only exhibitors and have no effect on the sponsors.
  6.  If there is sponsor A who is also an exhibitor, it will be listed twice – once in the sponsors’ list and also in the exhibitors’ list.
  7. All filters and search working for exhibitor will also work for the sponsor section
  8. There is a synchronisation between the sponsor’s and exhibitor’s profile, so if we make changes to the exhibitor company name it gets updated for the sponsor as well
  9. If we don’t have the results for sponsors after making the search request or applying the filter, the sponsors’ section disappears.

More visibility to sponsors

➡️ What are the benefits?

  • Better visibility to the sponsored exhibitor
  • User-friendly UI/UX

2. User-friendly flow for sending account activation email 

➡️ What is it?

If an end user’s account on ExpoPlatform is inactive, they can now send an account activation email to their registered email address directly from the login page.

The login page will display a clear notification indicating that the account is inactive, and the user can resend the activation email to their registered email address to activate their account and log in to the event.

User-friendly flow for activation

➡️ What are the benefits?

  • Clear message why a user is unable to login
  • User-friendly flow in sending out the account activation email at the user level

3. Secure access to admin panel through multi-factor authentication

➡️ What is it?

Now in Admin Panel you can enable Google or Microsoft authenticator for event admin to provide additional verification factors to gain access to the Admin Panel.

Secure access to admin panel

➡️ What are the benefits?

  • More secure login to the admin panel
  • Helps in preventing giving access to show team user who is not involved in event setup

4. Greater control for exhibitors to manage team meetings

➡️ What is it?

Exhibitor who has more than one team member has the ability to reassign another team member (choose only members from one exhibitor in case child exhibitors are added) to the incoming, pending and confirmed meeting from the Team Meeting tab.

Admin Panel Setting: Enable toggle under Registration Setting Exhibitor Additional Setting

Default State: Off

The new email template “Reassign member” is added to the list at /admin/appointments/emails. This email will be sent to all meeting participants, including (assigned, unassigned, unaltered users, and all meeting sides/parties).

Greater control to manage team meetings

➡️ What are the benefits?

More control over exhibitor profile while managing team meetings and schedule

5. Multiple options to display sponsors on the frontend (web only)

➡️ What is it?

Admins can choose to display sponsors either in a separate section or together under the exhibitor list with a unique differentiating border.

Admin Setting: Enable toggle Expanded View for sponsor cards on Sponsor Setting page (admin/sponsors/settings) to display the sponsors in different rows with 6 sponsors in each row under the exhibitor list on the front end.

Display sponsors on the front-end

➡️ What are the benefits?

  • More control to admin on how that want to display sponsors on frontend

6. Export improved custom check-in reports

➡️ What is it?

We have an advance report for Checked In users. The new report contains user details:

  1. All System field questions in the registration pipeline: by default
  2. Custom questions for which it is checked to show in check-in report
  3. New column: Unique Scan, it will show whether the check-in is unique or not.
  4. Organizer will now have a selector option like other report to select which field they want in the report at the time of export
  5. Fields that are included in the conditional logic will be in the report.
  6. Status (in or out) and Zone columns from our current Check-in list report

Custom check-in report export

➡️ What are the benefits?

Check-In report with more relevant and detailed user data

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