Technical Account Manager (SaaS)

Technical Account Manager
Full-time | Remote

Who We Are
At ExpoPlatform, we power events and 365 community platforms with the latest in AI technology. As a market leader trusted by the world’s top conference and exhibition organizers, we have a decade of success and a team of over a hundred dedicated professionals.

Your Impact
Are you a friendly and customer-centric professional with a knack for technology and events? If you are, we have an exciting opportunity for you! ExpoPlatform is on the lookout for a Technical Account Manager to join our dynamic team.
Join us on a journey of growth and innovation, and help us shape the future of events. ExpoPlatform’s technology is the complete solution for Networking, Matchmaking, and Event Management. Our suite of event organizer tools includes registration, attendee management, website creation, session management, and more. We also offer attendees a social media-style networking experience and video calls within online rooms and mobile apps.

Your Role
As a Technical Account Manager (SAAS), you will work with customers globally to set up customized online events and community platforms tailored to their unique needs.

Job Responsibilities

• Elicit, document, and communicate customer business requirements internally.
• Develop the optimal platform setup to meet customer goals.
• Educate customers on platform features and guide them to the best solution for their objectives.
• Lead platform training for customer teams and stakeholders.
• Manage project timelines and communicate necessary steps to ensure progress.
• Lead weekly project calls, driving clarity and accountability on next steps.
• Identify and recommend additional platform features to increase customer value and engagement.
• Ensure customers achieve their goals and KPIs through proactive support and guidance.
• Provide real-time support during live events, including occasional onsite assistance.
• Contribute to knowledge base content, including help articles, user guides, and training materials.

Job Requirements

• 3+ years in Customer Success, Account Management, or a similar role, ideally within a SaaS company.
• Technical background, with the ability to translate customer requirements into actionable tasks for the technical team and understand the impact on platform features.
• Bachelor’s degree required; technical certifications or a master’s degree is a plus.
• Excellent English and Arabic communication skills, both written and spoken.
• Strong interpersonal and customer service skills.
• Ability to remain calm and focused under tight deadlines, especially during live events.
• Strong project management, organizational, and task prioritization skills.
• Detail-oriented and able to manage multiple projects simultaneously.
• Team player with a collaborative mindset.
• Willingness to work event hours outside of regular schedules and travel to client/event sites as needed.
• Proficient in Excel and PowerPoint.
• Comfortable in a fast-paced, startup environment.
• Basic knowledge of programming languages (PHP, Java, C#, HTML) is a plus

What We Offer:

• Fast professional growth with an international team of professionals.
• An exciting role in a rapidly changing industry.
• Financial stability and competitive compensation.
• Remote work.
• Monday to Friday, with 8-hour workdays and some flexibility. Occasional weekend work or travel may be required.
• Full-time long-term contract.

The Opportunity
The digital transformation of events is in full swing, and ExpoPlatform is at the forefront. Joining our team means:

• Building expertise and leaving your mark in a growing field.
• Engaging with the exciting world of events and technology.
• Exploring one of the most vibrant event markets in the world, with opportunities for international work.
• Participating in numerous teams to maximize your impact.
• Events are where people meet people, and that’s something special.