Customer Success / Technical Support Specialist (German-speaking)

Technical Account Manager (SaaS)
Full-time | Remote

Role Overview

• Collaborate with global customers to set up customized online events, community platforms, and mobile apps
• Complete comprehensive platform training during the first 2 months under the guidance of a senior Technical Account Manager
• Take full ownership of projects after onboarding, managing the end-to-end lifecycle (implementation → post-event analysis)
• Act as an extension of the customer’s team, supporting delivery, problem-solving, and best practice sharing
• Conduct post-event analysis with insights, learnings, and recommendations for future improvements
• Serve as the main day-to-day contact for customers, ensuring smooth communication and coordination with internal teams
• Work in a fast-paced environment with global clients and large-scale events.

Job Responsibilities

• Elicit, document, and communicate customer requirements internally
• Design optimal platform setups aligned with customer goals
• Educate customers on platform features and guide solution selection
• Deliver platform training sessions for customer teams and stakeholders
• Manage project timelines and ensure milestone delivery
• Lead weekly project calls and maintain clear accountability on next steps
• Identify opportunities to expand platform usage and increase customer value
• Ensure customers achieve defined goals and KPIs through proactive support
• Provide real-time support during live events (including occasional onsite presence)
• Contribute to knowledge base content (help articles, guides, training materials)

Job Requirements

• 1+ years of experience in Customer Success, Account Management, or a similar role, ideally within a SaaS company.
• Technical background with the ability to translate business needs into technical tasks
• Excellent English and German communication skills, both written and spoken (additional languages are a plus)
• Interpersonal and customer service skills
• Calm and reliable under pressure — especially during live events
• Project management and prioritization skills
• Detail-oriented and able to manage multiple projects simultaneously
• Willingness to work flexible event hours and travel when needed
• Proficiency in Excel and PowerPoint
• Bachelor’s degree in a relevant field; technical certifications are welcome
• Nice-to-have: basic programming knowledge (PHP, Java, C#, HTML).

What We Offer

• Competitive salary with stability in a growing international company
• Semi-flexible working hours (Mon–Fri)
• Annual leave, paid public holidays, and sick days
• Equipment provided after probation
• A team where your work is visible and your input shapes how things are done.