Customer Success Manager – UK

ExpoPlatform is the AI-powered events and 365 community platform used by the world’s leading conference and exhibition organizers. 

Make a real impact by joining a fast-paced and fast-growing company!

ExpoPlatform’s technology is a complete Networking and Matchmaking and a turnkey Event Management System for online, hybrid, and in-person events. 

The platform provides a suite of solutions for event organizers (including registration, attendee management, event website builder, conference/session/speaker management, floor plan, and venue management) as well as a user-friendly social media type of networking for attendees along with video calls in online rooms and mobile apps. 

In this role, you will work with customers around the globe on setting up their customized online events and online community platforms in accordance with each customer’s specific requirements.  

Responsibilities we will trust you with:

• Understand, document, and internally communicate customer business requirements;

• Work with the tech team to determine the best platform set-up approach to achieve customer goals;

• Educate the customer on different platform options and help guide them to the option that best helps achieve each goal;

• Conduct platform training for all relevant customer team members;

• Develop and manage project timeline;

• Communicate, and ensure the customer understands, what is needed to keep their project moving forward, and ensure a clear plan is in place for accomplishing those items.  Lead weekly project calls in support of this;

• Proactively identify and recommend additional ways of deriving value from the platform and driving deeper engagement;

• Take ownership of ensuring the customer has a positive experience and achieves their goals and KPIs;

• Provide real-time support during event days;

• Contribute to help articles, product documentation, training materials, user guides, etc.

Skills we would like you to bring to the team:

• Experience in Customer Success, Customer Support, Account Management, or similar role (preferably with a SaaS product);

• Native English. Other languages are desirable;

• Technical background, including the ability to understand customer requirements, communicate them to the technical team, and discern their relationship to, and impact on, different platform features;

• Strong customer service and interpersonal skills;

• Ability to cope with tight deadlines and remain calm under the pressure of dealing with real-time, live event issues;

• Project management and task organization skills;

• Highly organized and detail-oriented;

• Collaborative and team-oriented;

• Ability to work US/UK business hours that may occur outside of this timeframe;

• Ability to deal with global clients. Open to travel to client’s site/event site as needed;

• Experience with Excel and PowerPoint;

• Comfortable in a fast-paced, startup environment;

• Basic understanding of programming languages like PHP, Java, C#, HTML, etc. is a plus.

We offer you more than just a new job title:

• Fast professional growth with an international team of professionals;

• An interesting role in a fast-changing industry;

• Financial stability and competitive salary;

• Working hours: Mon-Fri 8 hours, semi-flexible;

• Budget for education.

Join our fast-growing company to face ambitious challenges with a young and cool team and be a part of the exciting project.