weeks full of digital interactions
products showcased
exhibitors & sponsors

The ILTM World Tour is a series of leading luxury travel events that shines light on the world's most desirable destinations, luxurious accommodations, and unique travel experiences. Under the title “ILTM World Tour – Virtual access all areas”, the organisers envisioned a virtual event to unite the community of buyers and suppliers of luxury travel and compensate for the postponed ILTM events.

Reed Exhibitions
Luxury Travel
Digital Event

Challenges faced by the organisers

The restrictions imposed by the COVID-19 pandemic caused a major setback to the global luxury travel industry. Owing to such unprecedented events, the organisers had to adapt their business strategies and think of new ways to connect their audiences. One major hurdle was catering to an audience that was spread across 3 different geographies: Asia-Pacific, EMEA, and the Americas. Building an online space for the global luxury travel brands to meet the audience & showcase their products was the need of the hour.

The luxury event’s audience is a healthy mix of local buyers located in these geographies. The organisers were keen on providing ample opportunities to their suppliers to not only explore and connect with buyers from their core markets, but also discover new ones. A three-week time frame was decided for the three virtual events in these geographies. The organisers required a scalable platform that could realise their vision by offering valuable opportunities for business and networking within all the different time zones.

Our Solution

The organising team wanted the virtual event to be more about the connections attendees make, rather than a list of meetings and conference sessions. This required tweaking the platform and introducing new functionalities for sessions that aren’t just engaging, but full of networking opportunities

Our AI-powered event solutions assisted the organisers to virtually connect their audience and offer new digital opportunities to build their businesses. We also introduced livestream and personalised ad recommendations to cater attendees’ needs.
Interactive Event
With customised drag-&-drop builder and our assistance, organisers created an interactive website with powerful capabilities.

  • Custom Website Templates
  • SEO Friendly Structure
  • Social and RSS Feed
Hosted Buyer
hosted buyer management
This customised module laid the structure of the Buyer Program on the platform to set-up critical pre-qualified B2B meetings.

  • Hosted Buyer Qualification
  • Attendee Badges with QR codes
  • Automated Email Sending
online meetings platform

Buyers connected with exhibiting companies in virtual meeting rooms and engaged in business-driven conversations.

  • In-built video conferencing tools
  • Multiple meeting types supported
  • Exhibitor-Product catalogues
online sessions and conferences

The organisers set-up the various online sessions to engage the audience virtually and provide them useful market insights. 

  • Multiple session formats 
  • Numerous engagement tools
  • Conference Agenda & Schedule
hosted buyer management

The organisers provided exhibitors and sponsors with numerous branding opportunities.

  • Sponsored listings on strategic locations
  • Sponsored searches and listing
  • Real-time insights and statistics
AI-powered matchmaking platform

We matched the visitors to suitable products, people, content, and much more - all based on their preferences.

  • “Person-to-Object” matchmaking
  • AI-based recommendations
  • Ranked networking suggestions
AI-powered matchmaking platform

Organisers created an online marketplace and facilitated new connections between the key players with networking tools.

  • Interactive exhibitor & product profiles
  • Meet, Message, & favorite options
  • 'My Schedule’ & ‘Meeting Rooms’ integration
Insights &
event analytics
We helped the organisers in tracking event processes with real-time data and insights.

  • Detailed sponsorship statistics
  • Meetings & session statistics
  • User Behavior Tracking

The results

With the goal of enabling the community to stay connected and do business safely the virtual event turned out to be a success; offering networking, branding opportunities, unlimited meeting room facilities, virtual exhibition, and numerous engaging online sessions.

interactions made
online meetings
meeting minutes clocked
items favourited
Caroline Schikker

ExpoPlatform has been a great solution to our extensive registration process needs. Their support team has been extremely helpful throughout the whole process and created great new features collaboratively. It is easy to work with because of the plug-and-play features, while still being able to keep your own brand identity. ExpoPlatform is a great platform to work with for both small and big events; a great match!

Caroline Schikker
Event Manager at Accenture Innovation Awards
Marc Simon
We were pleased with the ExpoPlatform team and its willingness to react quickly, solve problems and meet our ever-evolving virtual event needs. Attendee and exhibitor participation at the PGA Virtual Experience & Marketplace was strong, and we look forward to continued platform enhancements moving forward
Marc Simon
Event Vice President, PGA Golf Exhibitions
Janelle Morse
When we needed to pivot our in-person Digital Transformation World to a virtual event, we researched over 50 solution providers and decided that ExpoPlatform was the best fit for us. We chose ExpoPlatform because it gave us the ability to create unique experience for our attendees, the backend was intuitive for our team, and we were able to seamlessly integrate our registration and marketing platforms. Our marketing team was able to use the real-time analytics and insight of our attendee’s behaviors to easily shift marketing strategies. Our sponsors also found tremendous value in the real-time data from their personal dashboards to engage and do follow ups. During live event days, the ExpoPlatform team made themselves available to support us in all capacities and quickly troubleshoot any issues that arose.
Janelle Morse
Vice President, Events at TM Forum
Alison Gilmore
ExpoPlatform provided a seamless experience in pivoting our flagship ILTM event to the virtual space. The platform's hosted-buyer solutions and AI matchmaking abilities added a new dimension of online interactions and networking to the event, creating a richer, more connected experience for the participants. As a result, the ILTM Virtual World Tour, which was a nine days, across three weeks and three regions event, was highly praised by our exhibitors and attendees. ExpoPlatform offer flexibility and support to their clients through the whole process and we look forward to collaborating with ExpoPlatform for our upcoming projects.
Alison Gilmore
Exhibition director, Luxury Travel Portfolio
Francesca Maturi
Our goal is for the Cosmoprof platform to become more and more widespread, to better respond to the needs of companies in the sector. We are pleased with the success from our partnership with Expoplatform and look forward to working with the team for our upcoming events.
Francesca Maturi
Buyers and Visitors Coordinator, Cosmoprof
Susan Merola
We first used ExpoPlatform for our JCK Virtual event in August to bring the JCK community together virtually since it wasn’t possible to gather in person. We initially chose ExpoPlatform because of the many interaction features the platform offers it has been a really great tool to helping out attendees and exhibitors connect as well as for driving new revenue streams and we continue to work with ExpoPlatform on a number of other events, both here in the US and in Europe.
Susan Merola
Director, Marketing Technology at Reed Exhibitions
Adam Parry
I know almost every technology provider on the market and I think that ExpoPlatform provides something unique. We wanted to deliver better networking options to our clients and with EP matchmaking and appointments we managed to increase visitor engagement before the event.
Adam Parry
Co-founder at AMP Events
Satish Khanna
Using ExpoPlatform system to manage our data was fast and easy. Finally we have a better idea of our visitor and exhibitor requests which will help us to properly prepare ArabPlast 2019. With a new website our event looks modern and attractive. Pre-show online registration helped to solve a problem of queues. Our visitors were able to contact exhibitors, schedule meetings and search for products and stands, using online floor plan.
Satish Khanna
General Manager Al Fajer Information & Services

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